Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2026

1. Introduction

Bassetlaw Food Bank ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We are a registered charity (Charity No. 1209747) and are registered with the Fundraising Regulator.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Purchase raffle tickets (name, email, phone, address, date of birth)
  • Contact us via our contact form (name, email, message content)
  • Subscribe to our newsletter (email address)
  • Volunteer or donate (contact details, preferences)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use your personal information to:

  • Process raffle ticket purchases and notify winners
  • Respond to your enquiries and provide customer service
  • Send newsletters if you've subscribed (you can unsubscribe at any time)
  • Improve our website and services
  • Comply with legal obligations
  • Process Gift Aid claims where applicable

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contract: Processing necessary to fulfil raffle entries and prize delivery
  • Consent: Where you've given permission for newsletters or communications
  • Legal Obligation: Where required for Gift Aid processing or gambling compliance
  • Legitimate Interests: For operating our charity and improving our services

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Prize suppliers (name and contact details for delivery purposes only)
  • Payment processors (for secure transaction processing)
  • HMRC (for Gift Aid claims)
  • Legal authorities (if required by law)

All third parties are required to keep your information secure and use it only for the specified purpose.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

  • Raffle entries: 7 years (for financial and legal compliance)
  • Newsletter subscriptions: Until you unsubscribe
  • Contact form enquiries: 2 years
  • Website analytics: 26 months

7. Your Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your information (in certain circumstances)
  • Restriction: Limit how we use your information
  • Objection: Object to processing based on legitimate interests
  • Portability: Receive your information in a portable format
  • Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at ellen.ryan@bassetlawfoodbank.org

8. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: ellen.ryan@bassetlawfoodbank.org
Address: Bassetlaw Food Bank, St. John's Community Centre, Bridge Street, Worksop, S80 1HT

13. Complaints

If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113